Additionally, we were denied access to the items we do have in storage.
Yesterday, we took a large truck load of very heavy items (books) to be stored, along with other items. After driving all the way down there, we found a sun faded note covering the electronic key reader. Most of the writing was either faded or washed off, which indicated the note had been there several days. The note said that the gate didn't work (that is all I could make out of the remaining ink on paper that looked sun faded). There was no posted phone number to call. We ended up having to leave, with a full truck.
Good clean storage
For over 3 years, we've rented a large storage unit from this business. The only positive thing I will say is that there has never been a water issue in the unit (which should be standard but sometimes you worry that water might leak in).
There is no excuse why this company couldn't have sent out a mass email alerting customers to the problem and then again when the issue was resolved. I pointed out that they have no trouble sending out monthly statements via email, so why not send out notices too? Man understood and seemed apologetic, but that doesn't solve the issue of an entire morning wasted traveling to and fro, an unloaded and now unusable truck, and now we have to find another day to run down there (winter is coming, days are short and list of chores is long).
The man I complained to stated that I should have phoned him per the note so he could have come over and manually opened the gate. I told him that the purple ink on the note taped to the electronic gate key pad was faded and most of it washed off. He then said: "No, it was blue ink but it turned purple after it was rained on ..." So, the man knew that the note was barely legible, but didn't bother to update that so people could actually read it.
So, I phoned this morning and asked why there was no notice sent out regarding the gate maintenance issue. I was told that the gate issue wasn't known to them until a few days ago and they didn't know when it would be fixed, OK. So again, I asked why they didn't send out a notice saying: "We have discovered that the gate is not working, until further notice, you will not have access to your storage ... we will email you when the issue is resolve, which is hopefully soon".
We wasted an entire morning driving there, and then driving back (fully loaded). Now the truck sits in the garage unusable because the entire back end is loaded with boxes of very heavy books (who wants to load those more than once?!?!?!).
First, navigating this lot is very difficult with a truck and trailer. All of the rows of units are dead-ends, meaning, you can't pull in and drive through. The only driveway to get to the rows of units is fairly narrow, which makes backing a trailer in nearly impossible (at least with a full size truck and trailer).
This is 2017. A piece of paper loosely taped to the keypad is a totally unacceptable way to communicate the fact that the only entrance to the establishment is dysfunctional. For the cost of their units (premium), failing to communicate in a modern form is unacceptable.
Five Star Storage is a US Storage based in Saint Michael, Minnesota. Five Star Storage is located at 5710 Quam Ave NE, St Michael, MN 55376, USA.
Please contact with Five Star Storage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Five Star Storage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.